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- Common Issues with Outlook
Outlook 2002
Support Center > Microsoft
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Microsoft Outlook
2000 FAQ Page
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Outlook
Top 10 Support Issues > Microsoft
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SlipStick
Systems
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CREATE AN IDENTITY
FOR AN ADDITIONAL USER
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Cleaning Up Outlook
2000
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Repairing your Outlook
2000
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Getting your AOL email
addresses into Outlook & Outlook Express
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Rebuilding Outlook
PST files
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Outlook Is
Slow or Stops Responding, or You Cannot Open E-mail or Attachments
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- This drove me nuts for 6
months!!!
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"The
Operation Timed Out Waiting for a Response" Error Message
When You Send E-Mail Message
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- Other Issues that might make
Outlook behave strangely
How
to Troubleshoot Basic TCP/IP Problems
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How
to Troubleshoot TCP/IP Connectivity with Windows 2000 or Window
NT
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How
to Troubleshoot TCP/IP Connectivity with Windows XP
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Using
TRACERT to Troubleshoot TCP/IP Problems in Windows 2000 and Windows
NT
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Using
TRACERT to Troubleshoot TCP/IP Problems in Windows XP
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HOW
TO: Remove and Reinstall TCP/IP on a Windows 2000 Domain Controller
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How
to Remove and Reinstall Dial-Up Networking and TCP/IP Files
CREATE AN
IDENTITY FOR AN ADDITIONAL USER
In our previous tip,
you learned how to add an email account to Outlook 2000. But
what if you and another family member share an email account?
You certainly don't want your emails to get sent out with your
wife's name on them, do you? So create an identity for an additional
user.
Begin by firing up the Internet
Connection Wizard. Just click Tools, Accounts, Mail; click Add;
then click Mail. Follow the instructions, but make sure you use
a different name on the first step. The email address, server
names, account name, and password will be the same as for the
original account. Click Finish. Now when you use that account,
it will have your name on it.
Cleaning
Up Outlook 2000 | Posted 01.16.01
Every now and then you need to clean up Outlook with these few
clicks listed below.
Step 1:
Locate the Personal Folder for
your Outlook file. To do this click on View and then Folder
List
Step 2:
You'll see a list (if it wasn't
already there) of the Outlook Personal Folders section.
Step 3:
Now, right click on the Personal
Folders listing... and then click on Properties...
Step 4:
This box will show up. Now click
on the Advanced button down there on the right...
Step 5:
Now click on Compact Now...You
will see a little box pop up for a few seconds. When that goes
away, just click OK for the next few boxes and you're all done.
You should do this every so often to keep your Outlook data file
nice and tidy.
end
Repairing
Outlook 2000
Does your Outlook fail to open
or take way too long to open? You might have a problem with your
PST file. What's a PST file? The outlook.pst file
located either in your C:\WINDOWS\APPLICATION DATA or
C:\WINDOWS\LOCAL SETTINGS folder might be screwed up.
The PST file is where all your outlook data is stored.
It stores everything from your contacts to your calendar to your
notes in this one big (sometimes huge) file. Microsoft has set
the size limit for a PST file to 2GB. You need
to be careful not to exceed this limitation because its pretty
hard to fix it if you do. Click
here to download a kit for fixing this 2GB lockout problem.
To repair and/or cleanup a PST
file follow the following steps:
Search for you PST file.
Use your Search or Find function to do this
{ You can press the Winkey (Windows Key) and F together to
bring up the find files box or click on Start / Search / Files
or Folders }
Check the size of the file. If
its 2GB or near there then you'll need to find a computer
consultant to fix it or you can try it yourself by using a hex
editor which we don't recommend for the timid. Jot down or remember
where it is because you'll need to know the location of the file
when we run the repair tool.
 Once
you've found your file and its not over or near 2GB in
size, you'll need to locate the SCANPST.EXE file on your
PC. This is the Inbox Repair tool for Outlook. It's best to do
a search for it because sometimes it located in different places
depending on your Windows Operating System. Once you've found
it using the search tool, right-click on it and drag it to your
desktop to create a shortcut to it for convenience.
Double-Click on it and the following
window should appear;
Now click on the browse button
and point it to your outlook.pst file... and click on the button
Start. This might take a while depending on the speed of your
PC and the size of your PST file. You may need to run several
times until it doesn't find any errors. Your file should be fixed.
Getting your AOL email addresses into
Outlook & Outlook Express
Sign on with your AOL service
and send a email message to all the people in your address book
with you new email address. CC yourself and log off.
Now sign on with your new connection
(DSL, EarthLink etc.). Run Outlook and open the message you sent
to yourself earlier. Select Tools from inside the email message
and click on [Add to Address Book] > [Everyone on To List].
Outlook will ask you to OK each new address book entry one after
another... Its a drag I know but thats it.
Rebuilding Outlook PST files
Outlook 2000 is one of the best
email managers around, if not the best, even after coming from
Microsoft. But from time to time it does get corrupted or misused
to the point of not working properly. Here are some procedures
for how to back up, restore, or move Outlook Data .
Making a Backup Copy of a Personal Folder
File (.PST file)
Outlook stores its data in a
personal folder (PST) file that is created at the time you set
up your mail account. The default display name for the these
files as you view them in the Outlook Folder List is Personal
Folders. If you are using the default name, the Folder List entry
will read, "Outlook Today - [Personal Folder]." You
can customize these display names.
To backup the entire Personal
Folder file, follow these steps:
Open Outlook. To locate the PST file where Outlook items are
stored, right-click Outlook Today in the Folder List and on the
shortcut menu click Properties for <folder name> where
<folder name> is the display name of the current PST, and
then click Advanced.
In Path, note the location of
the PST file. In Windows, the default path for this file is:
C:\Windows\Application Data\Microsoft\Outlook\Outlook.pst
The path you see in this box may be different on your computer.
The PST can be stored anywhere on your hard disk. If you have
defined other PST files for storage of Outlook items and want
to back them up, use the same procedure to locate the path to
each PST.
Click Cancel , and then click
Cancel again to close the dialog boxes.
On the File menu, click Exit
to quit Outlook.
Make a copy of the file you noted
in step 2. For more information about how to perform this task
in Windows, see your Windows printed documentation or online
Help. If you are using a backup program, consult its documentation
for the method you should use to include the PST file in your
backup set.
The Personal Folders Advanced
Properties dialog box in step 2 allows you to perform other operations
on the PST file. For example, you can customize the label of
the PST by editing the Name. You can also reduce the size of
a Personal Folder file by clicking Compact Now .
If you ever need to restore a
Personal Folder file from removable media such as a floppy diskette,
a Zip drive, a CD Re-writable, magnetic tape drive, or any other
mass storage media, copy the backup copy of the file you created
in the previous steps. You should copy the backup copy from the
media, back onto the computer hard drive, folder, and name you
noted in step 2.
Exporting Personal Folder Data
To export an individual Outlook
folder such as Contacts or Calendar, follow these steps:
On the File menu, click Import And Export.
Click Export To File , and then
click Next.
In Create a file of type click
Personal Folder File (.pst) , and then click Next.
In Select the folder to export
from , click the folder you want to export. Click to select Include
Subfolders if it applies, and then click Next.
In Save exported file as , click
Browse to select the location of the PST to receive the data
you are exporting. Or, type the path and file name, and then
click Finish .
Importing Personal Folder Data
To import a personal folder file
into Outlook, follow these steps:
On the File menu, click Import And Export.
Click Import from another program
or file , and then click Next.
In Select the file type to import
from , click Personal Folder File (.pst) , and click Next.
In File to Import , click Browse
to locate the PST file you want to import, and then click Next
. If you know the path, type it in the box.
In Select the folder to import
from , click the folder containing the data you want to import.
If the folder contains subfolders,
and you want to include this data in the import process, click
to select Include Subfolders . If the destination for importing
is the currently selected folder, click Import items into the
current folder ; otherwise, click Import items into the same
folder in . This will create matching items in the destination
folder you select.
Click Finish.
Automating the Backing Up of Personal
Folders with The Personal Folder Backup Utility
Microsoft has released a utility
to automate the backup of your Personal Folders file. The utility
works only with Outlook 2000 and can be downloaded from the following
Microsoft Web site:
http://office.microsoft.com/downloads/2002/pfbackup.aspx
For additional information about the Personal Folder Backup utility,
click the article number below to view the article in the Microsoft
Knowledge Base:
Q238782 How to Automatically Backup Your Personal Folders File
Backing Up Outlook Settings Files
If you have customized settings
which you want to replicate on another computer using Outlook,
you may wish to include the following files in your back as well
as the Personal Folders file:
Outcmd.dat - This file stores toolbar and menu settings.
<Profile Name>.fav - This
is your Favorites file that includes the settings for the Outlook
bar.
<Profile Name>.htm - This
file stores the HTML AutoSignature.
<Profile Name>.rtf - This
file stores the Rich Text Format AutoSignature.
<Profile Name>.txt - This
file stores the Plain Text format AutoSignature.
NOTE : If you use Word as your
e-mail editor, signatures are stored in the Normal.dot as Autotext
entries. This file should be backed up as well.
Custom views are integrated to the folders on which they were
created. If you export items from one Personal Folder to another,
the views are not maintained.
NOTE : The Personal Folders Backup
Utility mentioned earlier does not back up these settings files.
Exporting And Importing Rules
You can backup your Rules Wizard Rules by exporting them for
later use. Follow these steps to export your rules:
On the Tools menu and click Rules Wizard.
Click Options.
Click Export and specify the
file name for your exported rules. The file uses the ".rwz"
file extension.
To import previously defined
rules, follow these steps:
On the Outlook Bar, click Inbox.
On the Tools menu, click Rules
Wizard.
Click Options.
Click Import Rules.
In the File Name box, type the
path and file name where the existing rules reside. By default,
the rules are stored in a file with a .RWZ extension.
Click Open.
For additional information about
importing and exporting your rules, click the article number
below to view the article in the Microsoft Knowledge Base:
Q196206 OL2000: How to Import Existing Rules into the Rules Wizard
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